Return Policy

Online Cancellation Policy:
At Trimyxs, we work hard to get orders sent out expeditiously and attempt to process all orders the same day they are placed. Therefore, if an order has been accepted and processed, we will no longer be able to cancel the order, and it is the customer’s responsibility to follow the return policy and ship the item back to our warehouse.

Customers have 30 days to return the product.

When returning a product, please have the following documents and required information.

All original proof of purchase documents must accompany all returns.

All returns must be in their original packaging and contain all original components. We will accept the return with all the original components, including manuals, nuts, bolts, etc. Upon arrival at our facility, your return will be inspected for all parts and pieces so we can process your refund. Trimyxs reserves the right to refuse any returns upon inspection.

A product return is only eligible if the customer's push lawn mower does not have Trimyxs installed and the lawn mower brand is listed as compatible on our website. Any other defaults, issues, or damages, at this time, are not returnable.

Trimyxs is responsible for covering all shipping expenses incurred when returning a product.

We inspect all returned items when they arrive at our facility. You can expect to receive a refund within three weeks of shipping your package back to us. In many cases, you will receive a refund sooner, but we estimate three weeks based on these factors:

The time required for return shipping (up to 10 days)

Product inspection at our return facility (up to 5 days)

Processing from our financial institution (up to 3 days)

The customer is responsible for obtaining the tracking number provided by the courier they are shipping with. Keeping the tracking number for a refund and tracking the shipment is recommended.

Here at Trimyxs, our support team will work with you to ensure you have the best experience.

Have questions? Contact us. We’re here to help!